Establish and track the clients' progress as they move from step to step through our implementation process. Customer Centric Focus with an ongoing desire to meet the needs of our customers both internally and externally. Organize and lead client implementation meetings to ensure schedule adherence, including the Implementation Kick off Meeting that starts our implementat

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for s

Assist in food preparation and cooking under the guidance of experienced chefs Maintain cleanliness and organization in the kitchen Collaborate with team members to ensure smooth kitchen operations Assist in expediting food orders and delivering dishes in a timely manner Willingness to take direction and learn from experienced chefs Follow all food safety and sanitation g

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness

Assisting in ship's technical maintenance and the safe, efficient, economical operation of all her machinery. Following all the engine room procedures. Assisting in the engineering/technical department jobs. Assisting in maintaining sufficient bunkers and other essential engine related stores and consumables. Assisting for the safe and efficient loading and transferring o

Sales/Guest Service Following a client booking, takes the lead on handling all service related manners within 30 days of cruise date, including adjusting guest counts, requesting payments and working with regional teams to relay any specifics related to dietary constraints, mobility issues or other special requests. Collaborating with Account Managers to address individua

Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers Address guests by name and recognize their special occasions Explain products or services and prices, and answer questions from customers Collect outstanding balances for reservations, and collect payment vouchers from third party distributors Make and co

Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including pack

Assisting in ship's technical maintenance and the safe, efficient, economical operation of all her machinery. Following all the engine room procedures. Assisting in the engineering/technical department jobs. Assisting in maintaining sufficient bunkers and other essential engine related stores and consumables. Assisting for the safe and efficient loading and transferring o

Key Relationships Internal City Cruises Core Marketing Team (sales, product and revenue), Hornblower Group's Marketing Team (Portfolio Social Media Team, Brand team, PR Team, Digital Team, Analytics Team, ), Port Teams (Sales and Operations) External Agency and Various Media Partners. Planning Activities (30%) Work closely with VP of Marketing to define and support the im

Assist with the operation and navigation of the vessel under the guidance of the Captain and senior crew members. Handle lines and cables during docking and undocking procedures. Perform routine maintenance and cleaning tasks to keep the vessel in top condition. Assist passengers as needed and provide exceptional customer service. Adhere to all safety protocols and regula

Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed Test and document dish machine temperature and saniti

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT system. Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers. Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including package

Handle mooring lines during docking or undocking of the vessel Assist with filling potable water, bunkering, discharging black/grey water and connect / disconnect shore power as directed Perform operational duties as instructed by the Captain or Deck Officer Conduct at sea personnel transfer and cargo operations in all weather conditions Perform lookout duties while under